Business Name Registration: WEBSKILL.DESIGN WEBSITE HOSTING SERVICES (Business Name No. 5286264)
At WEBSKILL.DESIGN WEBSITE HOSTING SERVICES, we are committed to providing top-quality web services to our clients. We understand that circumstances may arise where a refund is requested. This Refund Policy outlines the terms and conditions governing refunds for the services we offer, including website design, mobile application development, Facebook page design, and content writing and editing services.
1. Eligibility for Refund
1.1. Website Design and Mobile Application Development:
A refund may be requested if the project has not yet started, and a cancellation request is made within 24 hours of payment.
If the project has already commenced, refunds will be considered on a case-by-case basis, taking into account the work completed and resources allocated.
1.2. Facebook Page Design:
Refunds for Facebook page design services are available if requested within 24 hours of purchase.
Once the design process has begun, a partial refund may be provided, depending on the extent of work completed.
1.3. Content Writing and Editing:
Refunds for content writing and editing services are available if requested within 24 hours of purchase.
If work on the content has commenced, a partial refund may be provided, considering the progress made.
2. Refund Process
2.1. Request for Refund:
To request a refund, clients must contact our customer support team within the eligible refund period specified in section 1 above.
Clients must provide a valid reason for the refund request and any supporting documentation.
2.2. Refund Evaluation:
Our team will review the refund request and assess its eligibility based on the criteria outlined in section 1.
We may contact the client for additional information or clarification if necessary.
2.3. Refund Decision:
We will notify the client of the refund decision within 2 business days from the date of the refund request.
If approved, the refund will be processed using the original payment method, and funds will be returned within 5 business days.
3.1. Non-Refundable Services:
Domain registration fees, hosting fees, and any third-party fees paid on behalf of the client are nonrefundable.
4. Contact Information
For questions or concerns regarding this Refund Policy, please contact us at:
5. Changes to the Refund Policy
We reserve the right to update and amend this Refund Policy at any time. Any changes will be posted on our website, and the revised policy will become effective immediately.
At WEBSKILL.DESIGN WEBSITE HOSTING SERVICES, we value our clients' satisfaction and strive to deliver exceptional services. We are committed to handling refund requests fairly and transparently in accordance with this Refund Policy.